Required Skills & Experience
-Requires a minimum of four (4) years of direct experience with semiconductor equipment.
-Requires a Bachelor’s Degree in a technical discipline or related field. A commensurate amount of successful field service experience in capital equipment and/or facilities experience may be considered in lieu of the formal education requirement.
-A minimum of six (6) years of experience with capital equipment / facilities engineering, or field operations within the MEMS or Semiconductor industries.
-A background in engineering or manufacturing preferred.
-Excellent customer skillset which includes communication, priority setting, influencing and conflict resolution.
Job Description
This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. Other responsibilities include:
1. Manages plans and organizes customer activities.
2. Works on a wide variety of complex planning activities where material or sourcing requirements are variable
and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
3. Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
4. Instructs customers in the complete operation and maintenance of equipment.
5. Assists customers in identifying and repairing equipment related process problems.
6. Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty and daily/weekly priorities.
7. Retrieves, compiles and reports equipment performance indicators to both customer and company Management.
8. Keeps Management informed of all tool down situations.
9. Provides technical assistance or training to less experienced personnel.
10. Presents and implements client technologies and solutions to customer.
11. Coordinates technical resources to track and close customer issues.
12. Performs in a dynamic and challenging environment with drive and creativity.
...Now Hiring: Clinical Recruiters & Sr. Clinical Recruiters | 100% Remote | Competitive Salary + Bonus Were partnering with a premier provider of mental health, ABA, and related therapeutic services to hire multiple Clinical Recruiters and Senior Clinical Recruiters...
Company Description We offer a comprehensive range of cleaning services, including residential cleaning, office cleaning, deep cleaning, move-in & move-out cleaning, and more. Role Description This is a full-time on-site role for a Cleaning Specialist located ...
Were seeking passionate SHSAT tutors proficient in both the math and verbal sections of the exam! Sessions will be in person in Manhattan or Brooklyn with some online opportunities. Pay rate is $75-$100 per hour. We offer bonuses based on student performance. ...
...Analyst to support our business development activities. This individual will work closely with our business development team to research target customers, opportunities, incumbent vendors, and incumbent staff. They will identify and investigate upcoming opportunities and...
...development. Under the direction of the senior PR team, the Public Relations Associate supports the execution of Pace Gallerys press... ...a healthy work/life balance and offer a generous vacation policy. Pace Gallery is proud to be an equal opportunity employer...