Inbound Sales Manager - Customer Experience
Position Summary
As the Inbound Sales Manager - Customer Experience, you will lead and oversee the call center operations at Athens Services, championing exceptional customer service and driving continuous improvement. In this role, you will mentor a team of supervisors, promote a collaborative and engaging work environment, and ensure a high standard of customer satisfaction. Key responsibilities include managing daily operations, implementing performance metrics, developing customer experience enhancement strategies, and handling escalated issues to achieve resolution. Additionally, you will identify training needs, conduct performance reviews, and drive process improvements by leveraging call center data
Essential Job Functions
Leadership & Team Management
Employee Engagement
Operational Excellence
Customer Experience Advocacy
Training & Development
Process Improvement
Reporting & Analysis
Required Qualifications
Preferred Qualifications
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