Job Description

Who We Are

Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your inner sense."

Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care.

Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and wellbeing for people and the planet.

Customer Success Specialist

The Innersense Organic Beauty Customer Success Specialist is a key member of the Customer Success team who interfaces directly with existing wholesale customers to build brand loyalty and retention, customer appreciation and satisfaction, enhance brand visibility, and ultimately increase recurring revenue.

This position requires strong relationship building skills, organization, creativity, experience, self-directed execution, and to be detail oriented. This person will approach challenges with curiosity and tenacity, has strong written and communication skills, develops strong product knowledge, enjoys interacting with customers and internal departments, and is capable of multitasking and managing dozens of open tasks simultaneously.

Customer Engagement & Outreach

• Lead proactive outreach to drive engagement, promote new product adoption, and introduce upsell opportunities.
• Conduct daily outbound phone and email communications to nurture relationships and uncover sales potential within existing accounts..
• Leverage NetSuite for customer outreach, order creation, task tracking, and account management.
• Promote marketing campaigns, quarterly merchandising kits, and professional programs to increase brand visibility and grow customer order value.
• Other duties as assigned.

Account Management

• Ensure a high-quality customer experience throughout the customer journey, with a focus on retention and recurring revenue.
• Serve as a dedicated advocate for your accounts—supporting engagement, gathering feedback, and promoting Inner Circle renewals.
• Identify underutilized accounts and develop targeted strategies to re-engage and drive incremental sales.
• Manage and support professional platforms and programs (e.g., Inner Circle Rewards and affiliate program) to boost customer participation and revenue.
• Coordinate and fulfill gratis, samples, and custom requests that support sell-through and upsell strategies.
• Other duties as assigned.

Collaboration & Cross-Functional Support

• Partner with the New Business Development team to build account synergies and growth opportunities.
• Collaborate with the Education team to assess and fulfill salon training and education needs.
• Work with the Marketing team to develop effective sales tools and promotional materials.
• Support Education and Sales events as needed.
• Other duties as assigned.

Reporting & Continuous Improvement

• Analyze and report on customer success metrics, sales data, and account performance monthly.
• Identify opportunities for process improvements to enhance productivity, reduce costs, and optimize campaign execution.
• Collaborate with leadership to support top account strategies and growth planning.
• Stay aligned with the company’s Mission, Vision, and Values, and seek personal professional development on a monthly basis.
• Other duties as assigned.

Performance Expectations

• Meet or exceed recurring sales revenue and customer retention goals.
• Contribute to company-wide initiatives aimed at increasing customer lifetime value and maximizing account potential.
• Take ownership of revenue-generating customer success strategies.
• Other duties as assigned.

Skills and Requirements:

• Strong verbal and written communication skills.
• Experience in client facing service functions with internal sales a plus.
• Learn and maintain working knowledge of Contivio and Netsuite
• Excellent interpersonal skills (written and verbal) and ability to build and maintain long- lasting professional relationships.
• Experience with Google G Suite (Gmail, Docs, Sheets, Slides) Microsoft Office (Word, Excel, Powerpoint), and Dropbox.

This is a regular, full-time, hourly, in-office position located at our headquarters in Concord, California.

You must be available to work during business hours: Monday – Friday, 8:30-5:00P PST and may occasionally require extended hours during weekdays and weekends.

Target Salary Based on Experience

The standard range for this position is $25-$30 per hour plus bonus

Compensation offered will be determined by factors such level, job-related knowledge, skills, experience, and competitive bonus achievement. Certain roles may be eligible for variable compensation and benefits.

-------------------------------------------------------

Innersense Organic Beauty offers a generous benefits package that includes: Competitive Compensation, Medical, Dental, Vision, Parental Leave, Flexible Spending Accounts, 401k program with match, Paid Time Off (including holidays and Volunteer Days) for all eligible employees. Applicants must be at least 18 years old to apply.

Innersense Organic Beauty is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race, and any other characteristic protected by State and Federal law.

We thank you for your interest in a career opportunity with Innersense Organic Beauty. Due to high volume, only those applicants selected for an interview will be contacted.

Job Tags

Similar Jobs