Customer Service Representative Job at Hedy Holmes Staffing Services, Fresno, CA

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  • Hedy Holmes Staffing Services
  • Fresno, CA

Job Description

Position: Customer Service

Pay Rate: $21.45 /hourly

Location: Fresno, CA

Schedule: Monday - Friday | 7:00am - 3:30pm

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive experience. This role requires strong communication skills, a customer-focused attitude, and the ability to work effectively in a fast-paced environment.

Duties and Responsibilities:

  • Receive and process customer orders accurately via phone and email
  • Provide exceptional customer service with a professional and courteous phone manner
  • Enter orders and customer information into internal systems with high accuracy (excel)
  • Utilize strong 10-key skills for efficient data entry
  • Post customer payments in Excel and support daily A/R functions
  • Serve as a reliable backup to the A/R team, assisting with collections and account reconciliations
  • Other administrative tasks and duties as assigned

Qualifications:

  • 2–3 years of experience in customer service, specifically in order taking
  • Excellent verbal and written communication skills
  • Strong proficiency in data entry and Microsoft Excel
  • Experience with 10-key (8500+ )
  • Familiarity with basic accounts receivable procedures is preferred
  • High attention to detail and accuracy
  • Ability to multitask and work independently in a fast-paced environment

Job Tags

Hourly pay, Monday to Friday,

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