Job Description

We are looking for a Community Manager for a top beauty company in Saint Petersburg, Florida!

Responsibilities:

• Community Management Execution:  Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Pinterest, YouTube).  Follow Brand and Care provided social FAQ documents for launches and key social moments.  Compose custom responses that clearly address the issue in a way that is understandable by the consumer.
• Community Building & Activations: Contribute to the development of strategies and activations to foster authentic relationships within online communities. Assist in identifying opportunities for cross-promotional activities with other brands and creators. Execute community engagement activities and monitor online conversations.  
• Influence Share Growth Support: Support SC A&I market share growth by identifying active community members and recommending potential candidates for advocacy and influencer programs. Track community engagement and sentiment to identify opportunities for growth. Recognizes and recommends new ways to influence consumers in their purchase decision.
• Customer Care Support:  Alert critical customer complaints to internal Care and Brand teams and assist with problem solving.
• Trend Analysis & Strategic Alignment: Stay informed about industry and cultural trends and share relevant insights with the team.  Live in the social ecosystem, stay on top of emerging trends in the landscape.  Attend brand and care trainings, work sessions and meetings to stay up to date with social strategies and best practices.
• Performance Analysis & Reporting: Assist in analyzing and reporting on social channel and campaign performance. Contribute to data-driven optimizations and learnings by collecting and analyzing data. Provide social content and engagement recommendations based on consumer feedback and trends.
• Best Practices & Toolkit Contribution: Contribute to the development of playbooks and toolkits based on best practices to enhance reach and engagement across brands' social channels. Share best practices and learnings with the team.

Responsiveness:

• Maintain 100% Reply Rate and established Response Time goals across social channels
• Maintain consumer satisfaction and sentiment scores as established by the group
• Monitor personal social KPI’s using Sprinklr
• Support external agency by providing guidance on best practices and tactical implementation, focusing on evening and weekends.
• Meets established quality standards in all contacts across all channels
• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

Required Qualifications:

• Bachelor's degree in Marketing, Communications, Public Relations or related field.
• 2-3 years of experience in community management or social media marketing.
• Experience managing online communities, developing and executing community engagement strategies, and tracking performance metrics. Familiarity with social listening tools and community management platforms.
• Proficiency in Microsoft Office Suite, social media management platforms, and analytics tools.
• No Physical Requirements of the Role 
• Social Media Marketing / Community Management certifications.
• Excellent communication, project management, and time management skills.

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.#LI-JP4

Job Tags

Hourly pay, Contract work, Freelance, Work at office, Live in, Weekend work, Afternoon shift,

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