Job Description

Welcome Center Representative

Part-Time, Non-Exempt Position; YMCA of Greater nashua; Merrimack branch

Learn, Grow and Thrive with a Career at the  Y

Imagine going to work each day knowing your role positively impacts your community. At the YMCA, you’ll find more than a job—you’ll discover purpose, connection, and an opportunity to make a lasting difference in the lives of others.

Position Summary:

The Welcome Center Representative plays a vital role in shaping the member and guest experience. Reporting to the Director of Membership at the Merrimack Branch, this individual serves as the face of the Y—greeting, engaging, and supporting all who enter our doors. The role requires excellent communication skills, a friendly and professional demeanor, strong attention to detail, and the ability to work independently and as part of a team.

 Qualifications:

• Minimum age: 18 years
• Current certification in Red Cross First Aid and Adult CPR/AED (available through the Y)
• Strong computer and communication skills
• Ability to work a consistent schedule, including all assigned shifts regardless of weather
• Must be able to lift up to 50 lbs
• Commitment to inclusion and ADA compliance
• Outgoing, dependable, and mission-driven personality
• Reliable transportation

Essential Attributes:

• Builds genuine relationships with members and coworkers
• Maintains professionalism, confidentiality, and composure in a variety of situations
• Adapts easily to changes in routine or unexpected challenges
• Shows initiative and follows through on responsibilities
• Possesses a team-first mindset and a desire to serve

• Ability to commit to a seasonal schedule.
• Other duties as assigned.

 YMCA Leadership Competencies:

• Relationships: Builds rapport and relates well to others
• Inclusion: Works effectively with people of different backgrounds and perspectives
• Innovation: Brings creativity and initiative to enhance the member experience
• Quality Results: Strives to exceed expectations and deliver high-value service
• Self-Development: Commits to ongoing learning and personal growth

OUR CULTURE: 

Our mission and core values are brought to life by our culture. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world.We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

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