Job Description

Job Title: ServiceNow Lead (CMDB, CSDM)

Location(s): Charlotte, NC / Dallas, TX/ NJ - Hybrid

Job Summary:

• We need a lead developer who can work on development and helps the team to resolve issues.
• The developer needs to have hands-on solid ServiceNow development skills including the experience with configurable workspace/UI builder, catalog item, and flow/workflow.
• The candidate must understand CSDM, the relationship within CMDB, and the foundation tables in the ServiceNow.

Required Skills & Experience:

• 10+ years of ServiceNow experience with expertise in development, administration.
• Strong scripting capabilities with JavaScript, Glide API, UI/Server scripts, and Business Rules.
• Extensive hands-on experience with CMDB, including Discovery, Service Mapping, and data integrations.
• Deep understanding and practical implementation of CSDM v3+ and related data modeling.
• Proven experience implementing and enhancing BCM modules and workflows within ServiceNow.
• Strong familiarity with ITSM, ITOM, and ITIL v4 frameworks.
• Experience with ServiceNow GRC, SecOps, or similar risk/compliance modules is a plus.
• Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space , Service Portal and OOB
• Proficiency in Integration Hub, Service Graph Connector, and platform automation tools.
• Exposure to Service Portal, Workspaces, and OOB/custom widgets.
• Agile/Scrum methodology experience and team collaboration in an enterprise environment.
• Experience in disaster recovery planning and enterprise risk management is a strong plus.

Certifications:

• ServiceNow Certified System Administrator (CSA) – Required
• ServiceNow Application Developer – Nice to have
• ServiceNow Implementation Specialist – ITSM, ITOM, or BCM – Nice to have
• ITIL v3/v4 Foundation– Nice to have

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