Job Description
Conducts in-person and online training for program applications, provides conference support, and creates/updates training materials as needed. These duties and responsibilities may vary based on the needs of the customer and their users. Clearly communicates technical and non-technical information to beginner, experienced, and expert users, application owners, and other employees. Trains and acts as a mentor to new or less experienced Trainers.
- Delivers presentations and trainings using acceptable methods and techniques including in-person training, online training, and train-the-trainer formats.
- Develops quizzes and surveys to conduct training analysis to determine the effectiveness of trainings.
- Sets up and connects a mobile classroom and trouble shoots simple network issues with the assistance of onsite personnel
- Designs/develops and writes instructional materials for new and existing trainings such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting adults, uniformed personnel, ASM clients, and other ASM employees learn technical applications.
- Attends conferences at request of the customer. Performs all responsibilities required to obtain required booth space and coordinate all corresponding booth necessities (tables, chairs, electricity, and other items/services). Gathers, maintains, and ships all booth materials and equipment to and from the conference site. While onsite, discusses the capability and benefits of the applications to current users and potential new customers.
- Quickly adapts and overcomes short-notice customer requests, changing training environments, training software malfunctions, lack of internet availability, and other possible difficulties during training.
- Edits and revises documentation materials based on reviews of subject-matter experts, team members, and other writers.
- Works onsite at military CONUS and some OCONUS locations, locally at ASM, and other locations as requested by the customer.
- Trains on a variety of program applications in team or independent settings.
- Acts as a mentor to less experienced Trainers, providing guidance on training instructor best practices, how to assess training effectiveness, develop instructional materials, etc.
- Gathers information from application functional analysts, application owners, and/or subject matter experts to create/update lesson plans, practical exercises, learning objectives, handouts, and other materials.
- Tracks and maintains the travel and Other Direct Cost Budgets (ODC) authorizations for submission to the Contracting Officer Representative (COR) and the Contracting Officer.
Minimum Qualifications
- Associate's Degree preferred or equivalent relevant years of experience.
- DoD Instructor Certification preferred
- 5-8 years of experience as a teacher/trainer for a technical project. A combination of equivalent education and experience may be considered.
Other Job Specific Skills
- Presents a polished and professional demeanor which allows the individual to interface and clearly communicate both technical and non-technical information effectively to beginner, experienced, and expert users.
- Communication skills must be superior to display enthusiasm with a calm and professional demeanor.
- Ability to work as part of a team of trainers and assist the team in completing training documentation and reports as necessary.
- Must be detail oriented and should utilize their professional experience within the field to keep trainings on schedule
- Must be proficient in the use of the Microsoft Office suite of programs including Word, Excel, PowerPoint, and Outlook, and Adobe products such as Adobe Connect and Adobe Acrobat Pro. In addition, they need to be able to learn new applications quickly with minimal training.
- Possess strong listening skills as well as presentation skills, and should be comfortable conducting Q&A discussions with users and other stakeholders to collect application feedback and concerns.
- Must be well organized and have good interpersonal skills.
- Required to travel 40%-75% of the time per month with some months being less and some possibly more. Travel is normally scheduled at least one month in advance but may occur with little notice depending on availability.
- Ability to adjust and change focus and/or priority as well as the ability to successfully multi-task as needed and set priorities as needed.
- Knowledge of and prior experience with the Army or in a military health care setting is a plus.
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