Retail Communications & Change Management Job at Swoon, San Francisco, CA

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  • Swoon
  • San Francisco, CA

Job Description

Title: Director, Supply Chain & Product to Market Communications

Pay: $50-$80

Type: Fully Onsite - San Francisco California 94103 United States

Duration: 6 months

Key Responsibilities:

  • Develop and implement a strategic communications plan aligned with our supply chain and business objectives.
  • Collaborate with senior leadership to identify key messages and communication priorities.
  • Create and manage internal communication programs to keep employees informed about supply chain developments, initiatives, and changes.
  • Partner Across the Enterprise: Collaborate with leaders in product, sourcing, merchandising, operations, technology, and change management to ensure alignment and consistency.
  • Partner with the enterprise Change Management and HR teams to deliver communications that guide employees through transformation and adoption.
  • Develop content for internal newsletters, intranet sites, emails, presentations, and other communication channels.
  • Oversee external communications related to the supply chain, including press releases, media relations, social media content, and stakeholder communications.
  • Build relationships with key media outlets to promote positive coverage of our supply chain efforts.
  • Lead crisis communication efforts related to supply chain disruptions or issues; develop contingency plans and ensure timely dissemination of information during crises.
  • Engage with various stakeholders including suppliers, logistics partners, regulatory bodies, and community organizations.
  • Ensure transparent communication practices that build trust and credibility.
  • Produce high quality written materials including speeches for executives, talking points for media interviews, blog posts, and white papers on industry trends affecting the supply chain.
  • Establish metrics to measure the effectiveness of communication strategies and provide regular reports on communication activities’ impact on business goals.
  • Lead and develop a team of communications professionals, providing guidance and mentorship, and fostering a collaborative environment that encourages innovation.

Qualifications:

  • Bachelor’s degree in communications, Journalism, Public Relations, or related field
  • Minimum 10 years’ experience in corporate communications, preferably within retail or supply chain sectors.
  • Proven track record in developing and executing successful strategic communications plans.
  • Strong writing, editing, and presentation skills.
  • Experience managing crisis communications and sensitive issues.
  • Ability to build relationships with senior leaders, media, and external partners.
  • Experience with digital and social media communications.
  • Demonstrated leadership and team management skills.
  • Analytical mindset with experience in measuring communication effectiveness.

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