Job Description

Are you a problem-solver, negotiator, and retention expert who thrives under pressure? Do you have a sales mindset and a passion for turning challenges into opportunities? If so, we need you on our team!

What’s a Rescue Agent?

As a Rescue Agent , you’ll play a critical role in retaining clients, handling complex cases, and driving customer satisfaction . Whether it’s resolving cancellations, negotiating solutions, or managing high-pressure situations, you’ll be the go-to expert for saving the day!

What You’ll Do:

• Customer Retention & Problem-Solving – Handle cancellation requests, complaints, and customer escalations.

• Sales & Negotiation – Persuade and retain clients through strong negotiation tactics.

• Multi-task & Decision Making – Work independently while making quick, effective decisions.

• Reporting & Analysis – Track and analyze data (Excel skills are a plus!).

• Collaboration – Work closely with different teams to enhance the customer experience.

Requirements

Who We’re Looking For:

• Sales Experts – Background in outbound sales, telesales, banking, insurance, loans, credit card management, or medical sales .

• Retention Pros – Experience in customer support, back-office, or 2nd line support (preferably in banking or telecom).

• Strong Communicators – Proven negotiation & persuasion skills.

• Proactive Problem-Solvers – Independent decision-makers who own their work .

• Multi-taskers & Adaptable Thinkers – Able to handle pressure and deliver results.

• Excel & Reporting Skills (Bonus!) – Comfortable working with numbers and data analysis.

Benefits

Join our team where your well-being is our priority from day one. We embrace the concept of Psychological Safety, ensuring that whether you're a candidate or an employee, you feel supported and valued in every way.

• Mental Well-being : Your mental health matters. Benefit from our open-door policies, skip-level meetings, and thoughtfully designed workspaces that ensure you are heard and appreciated.
• Physical Health : Stay active and healthy with our gym allowance, nutritious office snacks, and monthly consultations with a nutritionist to help you maintain your well-being.
• Social Wellness : Forge connections through exciting team-building activities, interactive town halls, and collaborative workspaces that ignite innovation and foster a sense of community.
• Financial Empowerment : We value your financial stability. Enjoy competitive salaries, pension plans, and exclusive employee discounts through our Circles program to help you achieve your financial goals.
• Growth Opportunities : Seize the chance to advance your career with our workshops, mobility programs, and internal transfer opportunities. Thrive and grow with us in a community that supports your professional development at every step.
• Join us and grow in a community that supports every aspect of your wellness!

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