Repair and Quoting Technician Job at Anderson Process, Cleveland, OH

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  • Anderson Process
  • Cleveland, OH

Job Description

Summary : The Repair/Quoting Technician position reporting to the Service and Production Manager, is responsible for providing full scope of activities related to Anderson Process repair quoting/order management process (70%) and supporting the hands-on elements of the physical pump repairs (30%).

Essential Duties and Responsibilities:

  • Receive repairs, tear down, clean, determine cause of failure, and create a list needed for repair components.
  • Document with written details and pictures for presentation to customers.
  • Use a computer to research customers, research parts, diagrams, schematics, and manuals online.
  • Determine pricing for needed repair components and build quote for the customer.
  • Communicate quote to customers and/or Anderson Process sales representative.
  • Answer repair related inquiries.
  • Track repair quoting activities and related build schedules.
  • Process customer repair orders in conjunction with the customer service and sales teams.
  • Initiate and maintain repair related work orders.
  • Work with manufacturers on repair warranties including reports, pictures, and claim narrative.
  • Pull parts from stock, repair equipment, test for effectiveness and document.
  • Communicate with both the customer and Anderson Process sales team the repair status.
  • Help maintain a clean and safe shop.
  • Promote teamwork and communication within organization.
  • Other duties as assigned.

Education/Skills/Experience

Required:

  • High School diploma or equivalent.
  • 2+ years of customer facing interaction.
  • Advanced, demonstrable mechanical aptitude.
  • Excellent communication skills, multi-tasking and problem-solving ability.
  • Excellent interpersonal skills; professional and outgoing personality.
  • Working Knowledge of: MS Office and MRP/ERP interaction.
  • Strong organizational skills.

Preferred:

  • Associate’s degree.
  • Pump, industrial hose, or filter repair experience.
  • Customer service experience in the industrial equipment industry.
  • P21 (Prophet/Epicor), and/or equivalent ERP system usage.

Physical Requirements:

  • Ability to semi-frequently lift objects weighing up to 50 lbs.
  • Ability to stand or walk at least 25% of the day.
  • Ability to twist and turn at least 25% of the day.
  • Stoop and bend at least 25% of the day.
  • Ability to reach above shoulders at least 25% of day.
  • Repetitive hand and wrist movements at least 25% of the day.
  • Forearm rotation at least 25% of the day.
  • To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer

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