Job Description:
A client of is a rapidly expanding orthopedic practice. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator/Receptionist position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms.
• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
• Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
• Maintain patient accounts by obtaining, recording, and updating demographic and financial information
• Schedule patient appointments at the end of the visit
• Maintain open communication with pre-cert team regarding orders for daily patients
Required Skills & Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bilingual in Spanish
• HIPPA and OSHA compliance; always promote a safe work environment
• Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies, and others as it relates to the case.
• Caring demeanor toward patients and co-workers
• Clinical knowledge and familiarity with medical terminology
• Working knowledge of computers, fax, copiers, and other technology
• Available to work at various locations, when needed
• Strong administrative skills, with attention to detail and accuracy
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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