Job Description

Apply now: Project Manager, Customer Success – Implementations , location is Onsite (Greater Boston Area) . The start date is ASAP for this 6–9 month contract-to-hire position.

Job Title: Project Manager, Customer Success – Implementations

Location-Type: Onsite (Cambridge, MA & Waltham, MA)

Start Date Is: ASAP

Duration: 6–9 month contract with potential to convert

Compensation Range: $45-50/hr

Job Description:

Lead and manage service delivery, implementation, and relocation projects for customer operations in laboratory and production environments.

Day-to-Day Responsibilities:

• Lead end-to-end service implementation and relocation projects
• Develop project plans, timelines, and risk assessments
• Coordinate internal and external resources
• Serve as primary point of contact for customer stakeholders
• Manage logistics for lab/production moves and materials
• Ensure compliance with safety and regulatory standards
• Conduct site assessments and generate project documentation
• Collaborate across departments and manage vendor performance

Requirements:

Must-Haves:

• Bachelor's degree or equivalent experience
• 1–3 years in project management (service delivery, implementation, or relocation)
• Experience in laboratory, life sciences, or manufacturing environments
• Strong coordination and communication skills
• Familiarity with project scope, risk assessment, and resource planning

Nice-to-Haves:

• PMP certification
• SmartSheets or other project management software experience
• Understanding of lab operations, supply chain, EHS, GxP, and quality management
• Experience in cross-functional team environments

Benefits:

• This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility

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