Job Description

Actalent Services is hiring a Program Lead in our Systems & Software practice for a permanent leadership role. The Program Lead will support onsite and offsite aerospace services programs and projects, and Actalent's corresponding consultant teams - and is responsible for consultant team management, program operations support, onsite client-facing and internal communications to drive successful delivery operations. Primary responsibilities include managing engineering consultant onboarding, on-going performance of individual consultants, contractually required deliverables, operations and purchase orders, compliance to all Actalent standards and processes, and offboarding. This position involves significant interaction with Actalent’s support teams and internal partners to ensure our customers’ and consultants’ expectations are met. Success in this role requires a highly motived individual with a drive for results and a proven record of achievement working in a fast-paced and dynamic environment.

This position is open due to growth and offers long-term career progression pathways into Project/Program Management. Requires U.S. Persons with ability to support customers in the defense industry which may require ability to obtain clearance in future. Program Lead is expected to be onsite at either Actalent’s client locations (DFW area) or in our CUI/ITAR compliant delivery center (Fort Worth, TX) to manage projects and consultants within contractual guidelines.

Essential Functions:

• Responsible for successful achievement of all service level agreements.
• Identify project risk areas and suggests mitigation plans for the SOWs.
• Manage all engineering consultants and program resources assigned to perform tasks according to project plan; set expectations concerning program performance; escalate issues for rapid resolution.
• Supervisory responsibilities including hiring, terminating, recurring touchpoints/performance reviews, and pay reviews for Actalent’s onsite consultants within assigned services programs and projects.
• Partner closely with Actalent Practice Leadership, Account Leadership, Finance, and Recruiters when identifying additional business/personnel needs.
• Ensure program budgets are tracked and reported as necessary.
• Work closely with Actalent's finance and support teams to support accounts receivable for billing and invoicing.
• Conduct periodic status checks with customers and team to assess progress against the plan.
• Prepare and deliver weekly and monthly status reports to Actalent management and appropriate client stakeholders.
• Resolve all program issues with customer and suppliers as appropriate.
• Support account growth and evolution preparing it for transformation to different delivery groups when necessary for additional technical oversight.
• Travel as necessary to support customer and employee activity as well as attend internal meetings.

Minimum Education/Abilities/Skills:

• Bachelor’s degree required. Concentration in Electrical Engineering, Computer Science or related technical discipline preferred.
• Proven knowledge of project management methods required; PMP certification desired.
• Minimum 2 years of management experience managing mid-size services programs, projects, consultant teams and/or engineering services engagements.
• Minimum 6 years of overall professional experience required; prior experience working for engineering services firm highly desired.
• Previous experience supporting US DoD OEMs clients with familiarity in government compliance and cost segregation.
• Strong familiarity with software delivery lifecycle, software development and/or systems engineering applications highly desired.
• Proven professional experience managing programs and/or account operations; management experience within engineering services or talent solutions industry a plus.
• Strong financial acumen with ability to execute contractual service agreements and SOWs required.
• Strong process improvement and problem-solving capabilities; ability to diagnose client and internal service delivery pain points then develop and implement creative solutions.
• Ability to effectively present to large customer groups.
• Excellent oral and written communication skills.
• Good organizational and time management skills.
• Demonstrated leadership abilities with managing large, dispersed teams with diverse technical skillsets.
• Team player with ability to work in a highly cross-functional and virtual environment.
• Highly proficient in PC applications - MS Office suite of tools.

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