Patient Experience Manager 1 Job at Sodexo, New Haven, CT

SFZjMFowSGdJR2lQeFFTYTZlSTNqN0VhblE9PQ==
  • Sodexo
  • New Haven, CT

Job Description

Returning Users Log Back In

Role Overview


Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.

Sodexo is seeking a Patient Experience Manager 1 for Yale New Haven Health's St. Raphael's Campus , located in New Haven, CT. The Patient Experience Manager is responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo’s proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System’s hospital and health system clients and staff, and will support Sodexo’s site operators to achieve contractual KPI’s.

What You'll Do


The successful candidate will:

  • evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;
  • oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;
  • collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;
  • perform tray assessments to ensure food quality and presentation and tray accuracy;
  • exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or
  • perform management functions that include direct supervision of hourly associates including employee development.

What We Offer


Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring


Ideal Candidate Profile:

  • excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • knowledge of nutrition and specialized diets;
  • experience with oversight of diet offices; and/or
  • strong management skills, preferably in healthcare

Who We Are


At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements


Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

Job Tags

Hourly pay, Full time, Local area, Worldwide,

Similar Jobs

Lighthouse CH

Board Certified Behavior Analyst (BCBA) - In-Person & Hybrid Positions | Bronx Job at Lighthouse CH

About the Lighthouse: Lighthouse is a New York City-based specialized agency dedicated to providing top-quality Applied Behavior Analysis (ABA) therapy services for children with autism. Our mission is to empower these children and their families by implementing ...

Brooksource

Senior Data Analyst Job at Brooksource

 ...it for you? Work with a globally recognized media streaming organization at the forefront of innovation. Collaborate with high-level business professionals and technical teams, gaining valuable cross-functional experience. Opportunity to accelerate your career in... 

Powerwell

Advertising Sales Representative Job at Powerwell

 ...Representative to drive direct mail advertising sales. The candidate will connect with businesses to promote direct mail solutions that target and engage their customers. Responsibilities include identifying sales prospects, conducting presentations, developing tailored... 

ACM Services, Inc.

Estimator/Project Manager Job at ACM Services, Inc.

 ...our team, clients, and community. Position Summary The Estimator/ Project Manager is responsible for managing the full lifecycle...  ...or mold Asbestos/Lead certification At least 1 year of Xactimate experience Proficient with MS Office Suite (Word, Excel, Outlook... 

TELUS Digital AI Data Solutions

Online Task Contributor - English Speaker | Work from Home Job at TELUS Digital AI Data Solutions

 ...If you are looking for a part-time remote position that allows you to enjoy working from home while learning more about and contributing...  .... Qualification path No previous professional experience is required to apply to this role, however, working on this project...