Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.
Sodexo is seeking a Patient Experience Manager 1 for Yale New Haven Health's St. Raphael's Campus , located in New Haven, CT. The Patient Experience Manager is responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo’s proprietary Experiencia Plus platform. Prior experience preferred in analyzing Press Ganey and HCAHPS data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System’s hospital and health system clients and staff, and will support Sodexo’s site operators to achieve contractual KPI’s.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
More extensive information is provided to new employees upon hire.
Ideal Candidate Profile:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment
...We are seeking a senior-level internal audit professional with a strong background in data analytics to join a dynamic audit team. This role offers the opportunity to contribute directly to business strategy by leveraging analytics to assess risk, evaluate controls, and...
...Position: Outbound Sales Representative Location: Remote Hours: Flexible What Were Looking For: A thorough understanding of promo, screen printing, and embroidery decoration methods A sales rep with their own book of business that is looking for improved...
...Position : Regulatory Affairs Associate Location: Santa Clara,CA (Onsite) Duration: 12 months Job Description:... ...PMA submissions. Serve as a key regulatory partner for internal teams, offering strategic input and compliance leadership....
Title: LPN-Mental Health Location: Tilton, NH Duration: 13+ week contract Pay: $52/hr on w2 and $2,080 gross weekly pay Shift: Night Shift (10:45 PM -07:15 AM) Should you be interested, let's discuss this briefly at your earliest convenience and please feel...
...We are looking for a passionate and results-oriented Senior SEO Analyst to join our dynamic team. This full-time position plays... ...term financial security. Flexible work arrangements, including remote work options. Employment Type: Full-Time Salary: $ 75,000....