Job Description
Responsibilities include, but are not limited:
- Respond to escalations for all major and significant incidents (P3 – P1)
- Serve as a primary liaison for network operations partnering with other infrastructure teams such as the Systems technical operations team, server, storage, security, SRE and MIT application teams.
- Maintain and operate network solutions (routers, firewalls, switches, wireless, appliances) across the enterprise landscape with a focus on reliability, throughput, scalability, and security which will help us scale with the needs of the business.
- Provide a level of escalation in response to incidents/requests regarding network performance and configuration, including off hour’s escalations.
- Lead in enhancing Renown Health’s network infrastructure, ensuring robust and efficient network performance to support patient care and administrative applications.
- Obsolescence - Work to consolidate or replace legacy technologies with newer services, hardware and applications that drive continuous improvement and mitigate network failures and resiliency risks.
- Technical point for collaborating with various IT teams, clinical departments, Customer engagement centers (CEC), external vendors to deliver high quality networking solutions.
- Communicate status updates to Service Delivery Director, and other Senior business leaders where necessary.
- Maintain network documentation, run-books, diagrams, and network assets in the configuration management database (CMDB)
- Conduct research on emerging products, services, protocols, and standards to improve our service offerings.
Required Qualifications:
- Experience with OSPF and BGP routing between Data Center Colo and Cloud providers
- Proficiency in configuring and managing VPCs, deployment, and troubleshooting
- Basic knowledge of network security services, including firewalls and VPNs
- Strong knowledge of network protocols, routing, and switching (e.g., TCP/IP, DNS, DHCP, BGP, OSPF, MPLS etc.).
- Proficiency in using network monitoring and troubleshooting tools (Wireshark, Ngrep, Nmap, SolarWinds, Thousand eyes)
- Responsible for supporting the planning, design, implementation, transition and management of the complex modern Testing Infrastructure (TI) data center infrastructure.
- Demonstrate in-depth knowledge of Layer 2 and Layer 3 connectivity, load-balancing, fabric infrastructure, storage networking, planning network services, automation, and orchestration.
- Design, maintain and troubleshoot the Data Center Layer 2 overlays such as VXLAN, EPLAN and EVPN.
Preferred qualifications, capabilities, and skills:
- Certifications such as CCNP are required and CCIE or equivalent experience preferred.
- Ability to identify, initiate and implement solutions to business problems.
- Ability to articulate complex technical findings to management clearly and concisely.
- Provide technical guidance and mentorship to junior network engineers and technical support staff as needed
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