Job Description

Overview

• Organization and Planning: Keep everything in the house well-organized. Schedule repairs, manage staff, plan events, and ensure every part of the house runs smoothly.
• Communication Skills: Be a great listener and talker. A HM should understand what the couple needs and explain things clearly to them and the house staff.
• Flexibility and Problem-Solving: Be ready for surprises and solve problems quickly. Sometimes things don’t go as planned, so you need to think fast and fix things.
• Privacy and Trust: Keep the couple’s private life secret. They must trust you completely with their home and personal information.
• Proactive Anticipation: Be one step ahead. Understand what needs to be done next without being told. This means "reading the play," or seeing what's likely to happen, and acting on it.

Responsibilities

• Property Maintenance : Regular upkeep and repairs of the home and other properties, including seasonal adjustments and improvements.
• Vehicle Maintenance : Oversees the care, maintenance, and scheduling of services for all family vehicles.
• Staff Management : Hiring, training, and managing household staff such as cleaners, gardeners, and other personnel.
• Event Planning and Coordination : Organizes family events, parties, or gatherings, managing logistics, catering, and guest arrangements.
• Financial Oversight : Manages budgets for household expenses, oversees payments for services and staff, and handles bills.
• Calendar and Schedule Management : Coordinates family schedules, manages sports events, and ensures timely attendance for all members.
• Grocery and Household Supply Management : Keeps track of and restocks groceries, household supplies, and other essentials.
• Pet Care : Manages care for pets, veterinary appointments, and grooming.
• Deep Cleaning and Maintenance : Oversees deep cleaning of the house (to be done by weekly cleaner), including organizing and decluttering various spaces.
• Laundry Management : Manages all laundry operations, including washing, drying, and organizing clothes.
• Daily Tidiness and Housekeeping : Ensures daily cleaning tasks like making beds, doing dishes, and tidying rooms are completed.
• Meal Preparation : Handles grocery shopping, meal prep, and kitchen organization.
• Administrative Tasks : Manages mail, scans important documents, and handles other administrative duties.
• Errand Running : Performs necessary errands such as grocery shopping, visits to the post office, and handling returns.
• Kids' Schedules and Needs : Manages kids’ schedules, prepares snacks and lunches, ensuring all their daily needs are met. 

Qualifications

• Proven experience in estate or household management, including oversight of multiple properties
• Background in staff supervision, hiring, and vendor coordination
• Strong administrative and organizational skills
• Prior experience managing household budgets and handling expense reporting
• Event planning and hospitality experience (private events, holidays, hosting)
• Knowledge of home systems and property maintenance (HVAC, landscaping, security, etc.)
• Familiarity with luxury household standards and service expectations
• High level of discretion, trustworthiness, and respect for privacy
• Valid driver's license and clean driving record; comfortable managing and maintaining vehicles
• Comfortable preparing meals, organizing groceries, and maintaining kitchen cleanliness
• Skilled at managing laundry, household tidiness, and wardrobe organization
• Ability to oversee deep cleaning schedules and ensure cleanliness standards are met
• Organized in managing closets, pantries, garage, attic, and seasonal rotations
• Competent with tech tools for document scanning, digital file organization, and household system tracking
• Comfortable using shared platforms for inventory, budgeting, and communication
• Familiar with smart home devices and willing to coordinate with tech vendors if needed

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