Job Description

General Manager / Scenter Manager – Scenthound

Location: Fairfax County

Compensation: $55,000–$65,000 per year (base + performance-based incentive)

Schedule: Full-time | Must be available to work Saturdays (no Sundays)

About Us

Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs — we’re creating healthier lives for them and building a team that thrives on purpose and connection. As a Scenter Manager , you'll be the heartbeat of your location — leading a team, delighting customers, and ensuring every dog leaves happier and healthier than when they came in.

Core Values

• DOG FIRST – We advocate for the health and well-being of every dog in our care.
• ONE PACK – We are one company, one team, with one mission. We trust, respect, and support one another.
• BRING LOVE – We bring good energy to our work and do our job with loving intention.
• SEEK GROWTH – We believe. We learn. We grow.
• MAKE A DIFFERENCE – We work with purpose and are driven by a desire to make a positive impact.

The Role

As Scenter Manager, you’ll own the daily rhythm of your store — ensuring operational excellence, a best-in-class customer experience, and a strong, motivated team. This is a hands-on role where you’ll lead by example, build a positive culture, and drive performance. If you’re passionate about people, pups, and creating great experiences, this is the role for you.

Responsibilities

• Leadership & Team Engagement
• Lead, coach, and inspire your team to consistently deliver exceptional service
• Foster a culture of accountability, positivity, and teamwork
• Support hiring, onboarding, training, and performance feedback
• Operations & Customer Experience
• Ensure smooth daily operations and adherence to the Scenthound Playbook
• Create a welcoming, hospitality-focused environment for dogs and their owners
• Uphold cleanliness, safety, and quality standards in both front-of-house and back-of-house
• Sales & Member Success
• Drive member conversions through soft sales and relationship-building
• Educate customers on membership options and the value of routine care
• Manage store performance metrics: membership growth, service quality, and team productivity

What We’re Looking For

• High EQ and a servant leadership mindset
• Experience in customer-facing environments (hospitality, retail, fitness, or service industries)
• Passion for creating memorable customer experiences
• Comfortable leading a team and holding others accountable
• Organized and detail-oriented, with the ability to manage operations and people
• Sales experience is a plus but not required — we’ll teach the playbook!

Benefits

• Paid Time Off
• Professional development opportunities and in-market training

Growth Opportunity

• Scenthound is a growing brand with a clear path for advancement. High-performing Scenter Managers may be eligible for future Area Manager roles or other leadership opportunities within the organization.

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