Front Desk Manager Job at Hyatt Regency Boston / Cambridge, Cambridge, MA

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  • Hyatt Regency Boston / Cambridge
  • Cambridge, MA

Job Description

About the Company

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

About the Role

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Responsibilities

  • Oversee the daily operations of the front desk, ensuring efficient and smooth processes
  • Train, mentor, and motivate front desk staff to deliver outstanding service
  • Handle guest inquiries, concerns, and complaints in a professional and timely manner
  • Coordinate with other departments to ensure seamless guest experiences
  • Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
  • Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
  • Manage room inventory and maximize revenue through effective room management strategies
  • Conduct performance evaluations and provide feedback to front desk team members

Benefits

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereavement, and Holidays)

401K Match

Required Skills

Dynamic and customer-focused individual with a passion for hospitality

Preferred Skills

Experience in hotel management or front desk operations

Job Tags

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