Job Description

BCForward is currently seeking a highly motivated Field Technical Support role in Glen Allen, VA.

Position Title: Field Technical Support

Location: Glen Allen, VA

Anticipated Start Date: 23rd – June - 2025

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 24 months contract to permanent

Job Type: [FULL TIME (>=40 HRS WEEKLY), [CONTRACT], [ONSITE]

Pay Range: $25.00/hr - $27.00/hr

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Responsibilities:

Must Have skill sets:

• 3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
• Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
• Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
• Previous experience working in ServiceNow (a plus) ticketing system or similar
• Proficient in backing users’ data, recovering data, and reimaging users’ devices both remotely and at users' desk.
• Strong customer communication and service skills
• Knowledge of two factor authentication
• Must be able to work independently in a fast pace high profile environment
• Able to work onsite at location M-F 8am – 5pm local time with flexibility to stay after 5pm if needed
• Prior experience supporting Commodities applications is plus

Day to day:

• Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements.
• Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System.
• Providing cross-divisional troubleshooting by updating and maintaining tickets.
• Reimaging PCs, backing up and restoring user data.
• Installing and validating correct software versions on devices and confirm functionality.
• Utilize Wells utilities to troubleshoot end-user machine functionality.
• Documenting service events accurately in work orders and ticketing systems.

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