Job Description

About the Company

We are seeking a highly organized, systems-driven Director of Ticketing Strategy & Operations to oversee all aspects of ticketing operations for 100x’s dynamic portfolio of events. This role blends operational rigor with strategic leadership—managing a small team and supporting ticketing builds across a fast-paced, high-pressure calendar. This person will be responsible for driving accuracy, efficiency, and excellence across ticketing systems, inventory management, reporting, and guest experience. The ideal candidate either comes from a ticketing background or is a fast-moving, detail-obsessed project manager with a strong command of data, operations, risk, cross-functional communication and is willing to quickly learn and absorb the ins and outs of ticketing and its systems.

About the Role

We are seeking a highly organized, systems-driven Director of Ticketing Strategy & Operations to oversee all aspects of ticketing operations for 100x’s dynamic portfolio of events.

Responsibilities

Leadership & Team Management

• Lead, coach, and manage a high-performing ticketing team.
• Delegate tasks effectively while maintaining accountability across team members.
• Motivate and focus the team during periods of heavy operational activity.

Ticketing Operations

• Own the full lifecycle of ticketing builds from ideation to on-sale and on to settlement.
• Coordinate ticketing builds with external ticketing providers (e.g., TIXR, Ticketmaster).
• Ensure ticketing timelines align with marketing, lodging, and production plans.
• Manage pricing structures, holds, inventory movement, and package configurations.
• Maintain close coordination with Lodging and Revenue teams to optimize hotel and ticket sales.
• Monitor sales daily and make data-informed adjustments to preserve momentum.

Process & Systems Development

• Create, implement, and refine internal SOPs, checklists, and workflows.
• Support and help drive the development of scalable systems for managing ticket builds, inventory adjustments, and guest data across platforms.
• Lead improvements to automation and data flows between ticketing platforms and internal tools (FileMaker, API integrations, etc.).
• Own accuracy across data sets used in reporting, marketing, and guest communications.

Cross-Functional Collaboration

• Partner with Marketing, Finance, Lodging, Production, and Guest Services to ensure seamless execution.
• Proactively surface and triage ticketing issues that require cross-departmental support.
• Serve as the point person for ticketing escalations and high-stakes troubleshooting.

Guest-Facing Execution

• Support box office logistics and training for on-site execution.
• Work with Guest Services to ensure fast, accurate ticket support and resolution.
• Ensure seamless check-in experiences through coordination of ticket types, RFID wristbands, and guest data syncing.

Reporting & Accountability

• Create and maintain clear reporting dashboards for leadership and partners.
• Oversee reconciliation and settlement processes in coordination with Finance.
• Ensure transparency and accuracy in internal and external reporting.

Qualifications

Required:

• Based in Philadelphia or willing to relocate.
• Exceptional project management skills in high-pressure environments.
• Strong numerical fluency and comfort with large data sets.
• Demonstrated ability to prioritize, stay organized, and make fast, accurate decisions.
• Excellent verbal and written communication skills.
• Experience managing teams or departments.
• Strong time management and personal accountability.

Preferred:

• Previous experience in live event ticketing or similar high-volume, customer-facing roles.
• Experience with ticketing platforms (e.g., TIXR, Ticketmaster).
• Familiarity with data platforms, automations, or API integrations.
• Experience creating or scaling internal systems or tools.
• Passion for music and the live event industry.

Pay range and compensation package

Success in This Role Looks Like:

• Events go on sale with no critical errors or delays.
• Your team operates autonomously with clear roles, outputs, and accountability.
• You catch issues before they become fires and know how to triage cross-functionally when needed.
• You drive clarity and remain calm under pressure.
• You build scalable tools and systems that allow ticketing operations to grow without adding headcount.

Equal Opportunity Statement

We are committed to diversity and inclusivity.

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