Job Description

The Director of Surveillance is responsible for strategic oversight, planning, development, and integration of the surveillance department and an intricate role in Resort Operations, including the processing, exploitation, dissemination, and communication for Monarch. The Director of Surveillance is responsible for all surveillance of gaming operations and gaming support areas of the Resort Operations.

Qualified candidates will possess demonstrated knowledge of state and federal laws governing gaming operations and cash transactions. A deep knowledge of gaming device operations and areas of potential monetary loss, the ability to detect cheating/theft-related activities and take appropriate actions to protect funds and prevent further losses, the ability to detect guest gaming activities designed to enhance player win potential, and the ability to replace electronic equipment needed for daily activities within the work area.

Major duties and responsibilities will also include:

RESPONSIBILITIES

• Maintain a high quality of guest service according to Monarch’s highest standards.
• Ability to work any shift as needed in a 24-hour/ 365-day environment, to include overtime as needed when unexpected staff shortages have occurred.
• Oversees surveillance operations at Monarch and ensures the proper surveillance and timely investigation of questionable and/or illegal activity on Monarch’s property.
• Assists in protecting Monarch’s assets through diligent and thorough monitoring of all areas, rooms, and departments of the Resort.
• Mentors and provides guidance to the Surveillance staff, monitors their daily performance, and ensures all policies and guidelines are regularly followed.
• Has experience and knowledge of the utilization of all equipment and software used to identify, record, document, and report suspicious behavior, illegal activity, security/safety risks, and violations of company and/or departmental guidelines.
• Periodically reviews and monitors surveillance reports, documentation, video evidence, and logs for accuracy and completeness.
• Compiles and presents results of investigations, personnel, and tracking information.
• Works with and maintains positive relationships with law enforcement and gaming entities.
• Monitors and ensures staff compliance with Colorado Division Gaming Regulations.
• Communicates and enforces new policies and procedures.
• Knowledge of the various game mechanics and ability to review gaming play breakdowns, statistical analysis, and detailed gaming studies of all games/players/comps to assist casino operations.
• Plans, assigns, and directs work, appraises performance, rewards, and disciplines team members.
• Arranges schedules to accommodate coverage of shifts when necessary; addresses complaints and resolves problems for team members.
• Interviews and make hiring decisions for new team members or for promotions/merits.
• Responsible for creating, developing, and adhering to a property department budget.
• Remains current with all criminal trends that threaten the security of casino assets and the integrity of casino operations.
• Schedules, organizes, and directs staff meetings and other activities, trainings, and events, as required.
• Ensures documentation and control of all evidence in the direct control and custody of the Surveillance Department.
• Must have or able to gain an active Colorado Gaming License.
• 5/8 years in a casino surveillance role
• 5-7 years in a department head or director surveillance role.
• Training in gaming protection and casino operations
• Technical knowledge in surveillance systems.
• Excellent oral and written communication skills required.
• Excels in resolving conflicts.
• Experience handling departmental budgets, capital expenditures, and ordering of equipment/supplies.
• Ability to remain calm and professional when under pressure.
• Basic computer skills, networking skills, and troubleshooting skills.
• Experienced in conducting investigations and report writing.
• Certification in CPR, AED, and Basic First Aid is desired.
• Must have surveillance experience over the games of roulette and craps.
• Excellent knowledge of ICMPs, Colorado Rules and Regulations, and in-house policies and procedures.
• Must be able to work all shifts, nights, weekends, and holidays.

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