Job Description

Responsibilities:

Business & Product Strategy

• Deeply understand the business of Digital Banking — from member needs to operational processes to revenue and engagement levers.
• Translate business objectives into a clear product roadmap and measurable outcomes.
• Partner with business and technology leadership to prioritize initiatives that drive member value and growth.
• Technical Expertise
• Work closely with engineering and architecture teams to translate product vision into scalable, performant digital solutions.
• Understand system dependencies, integration patterns, and constraints across Salesforce, core banking, and digital experience layers.
• Evaluate technical trade-offs and ensure alignment with long-term platform strategy.

Analytics & Insight

• Define, track, and analyze KPIs for digital adoption, engagement, and performance.
• Partner with Data and Analytics teams to establish dashboards and reporting that inform decision-making.
• Use data to articulate the “why” behind product outcomes and continuously drive improvement.

Financial Management

• Lead CapEx and OpEx planning and management for Digital Banking initiatives in partnership with Finance, IT, and Consumer Bank leadership.
• Track spend, forecast investment needs, and ensure alignment between financials and strategic priorities.
• Provide clear reporting on financial performance, ROI, and project value realization.

Quarterly Planning

• Organize and lead quarterly planning sessions across Consumer Banking and IT.
• Align stakeholders around shared priorities, resourcing, and sequencing.
• Foster a culture of transparency, accountability, and results.

Requirements:

Bachelor’s degree in Business, Computer Science, Engineering, or related field; MBA or advanced degree preferred.

• 8+ years of experience in Product Management or Technical Product Management; experience in Digital Banking or FinTech strongly preferred.
• Must have leadership experience.
• Strong understanding of digital channels (mobile and online banking), APIs, cloud platforms, and core systems integration.

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