· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate or bachelor’s degree in information technology, Computer Science, or related
field, or equivalent work experience.
...Are you self motivated individual, who loves to be out in the field recruiting and helping others progress in their career? If yes, this could be the perfect opportunity for you! What you will be doing as the Regional Recruiter: Works under direct supervision to...
...Repair Technician - Cell Phone Laptop Tablet Computer Electronics We are looking for an experienced Cell phone Laptop Computer Tablet and Electronic and Mobile Devices Technician. Mobile Device Technician Cell Phone Tablet Repair Needed. Company Overview:...
Why Join Kumon? At Kumon, we dont just help students achieve academic successwe empower them to reach their full potential. As a Production Associate , youll play a vital role in maintaining and enhancing the quality of our educational materials across all subjects...
Our client, an Entertainment company in Glendale, CA is seeking a Freelance Associate Project Manager to join their team. The associate Project Manager will support the Manager of Production Management in daily operations and project planning and will coordinate cross-...
...GForce Life Sciences to source a skilled Clinical Site Lead (CSL). The CSL will oversee... ...focus in natural science, pre-medicine, nursing, bioengineering, or a related academic field... ...society (i.e. Society of Clinical Research Associates (SoCRA), Association of Clinical...