Job Description

Purpose of the Job:

The Customer Service Representative provides critical support to the Inside Sales team and Sales Director in fielding customer inquiries and concerns and providing thoughtful responses.

Essential Functions:

• Work closely with the inside sales team
• Answer incoming calls | assisting internal and external customers with inquiries and concerns, providing answers or responses
• Data entry of orders in ERP system
• Provide coverage for Inside Sales Team members, when away from the office
• Assist with new customer outreach strategies
• Prospect leads
• Receive orders, calculate charges and aid in billing functions/duties
• Provide information about products and services
• Collaborate cross-functionally to support accurate financial reporting and operational efficiency.
• Contribute to team success by building long-lasting customer relationships.
• Other duties as assigned

• Qualifications:
• Associate’s degree in business or supply chain management or a minimum of five years of related experience in lieu of a degree.
• Minimum of two years of related customer service and data entry experience.
• Ability to prioritize, and follow established directions and procedures
• Ability to work independently, while aiding the team as needed
• Proficiency in Microsoft Office, particularly intermediate Excel skills
• Solid relationship building and ability to multitask
• Strong attention to detail with the ability to identify and correct errors independently.
• Effective verbal and written communication skills
• Commitment to integrity, dependability, professionalism, positivity and respectful demeanor.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to modify, add, or remove duties as necessary to meet business needs and legal compliance.

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