Job Description

Job Title: Customer Service Advisor

Pay: $25/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

9:30am–6:30pm (in-office)
1:00pm–10:00pm (remote)
Weekend availability required (weekends are work-from-home)
Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

Deliver an elevated customer experience across phone, email, and chat.
Convert inquiries into sales while meeting/exceeding KPIs.
Build and maintain client relationships through personalized outreach.
Provide tailored product knowledge and styling advice.
Resolve customer inquiries efficiently (orders, returns, product info).
Accurately log interactions in CRM and support operational efficiency.

Qualifications

2+ years in retail, customer service, sales, or hospitality.
Strong communication and relationship-building skills.
Proven ability to meet or exceed sales targets.
Experience with CRM systems, Salesforce, or similar tools.
Organized, detail-oriented, and able to multitask in a fast-paced setting.
Flexible schedule including evenings, weekends, and holidays.

Job Tags

Work at office, Remote work, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

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