Job Description

Chief Operating Officer

📍 Boston Metro | 🕒 Full-Time, In-Person, Remote, or Hybrid

Key Responsibilities & KPIs

1. Strategic & Operational Leadership

Responsibilities:

• Partner with the CEO to define and execute Dumpling Daughter’s 3-year growth plan and operational roadmap.
• Translate strategic goals into actionable, measurable plans with clear ownership, budgets, and KPIs.
• Drive continuous improvement, speed, and cost efficiency across all areas of the business.
• Lead monthly operations reviews and OKR tracking.

KPIs:

• Achievement of annual growth and profitability targets
• % of strategic initiatives delivered on time and on budget
• Employee engagement >85%

2. Supply Chain & Production Management

Responsibilities:

• Oversee sourcing, procurement, and co-manufacturing for dumplings and sauces.
• Manage relationships with co-packers, ingredient suppliers, and cold storage partners.
• Ensure food safety, quality assurance, and regulatory compliance (USDA, FDA).
• Implement production planning to meet demand across retail, restaurant, and DTC channels.

KPIs:

• Cost of Goods Sold (COGS) % improvement YoY
• On-time, in-full (OTIF) deliveries ≥ 95%
• Production yield > 98%
• Quality incident rate < 0.5% of total units

3. Logistics, Fulfillment & Distribution

Responsibilities:

• Lead cold chain logistics, inventory management, and fulfillment operations.
• Manage third-party logistics (3PLs) for retail and e-commerce distribution.
• Optimize warehouse operations to balance inventory turns and freshness.
• Build reliable, scalable systems for regional and national distribution.

KPIs:

• Fulfillment accuracy ≥ 99%
• Inventory turnover 8–10x per year
• Freight cost per unit (target reduction YoY)
• Average delivery time (target improvement YoY)

4. Commercial Operations & Launch Readiness

Responsibilities:

• Partner with Sales and Marketing to operationalize product launches and new retail expansion.
• Ensure production, packaging, and logistics readiness for new SKUs or new channels.
• Collaborate on demand forecasting, pricing, and inventory optimization.
• Support expansion into new regions, retailers, and foodservice partners.

KPIs:

• Product launch on-time rate ≥ 95%
• Forecast accuracy ≥ 85%
• Out-of-stock rate < 3% across SKUs
• Gross margin improvement YoY

5. Financial & Performance Management

Responsibilities:

• Build and manage annual operating budget; drive cost discipline and operational efficiency.
• Partner with Finance to manage working capital, cash flow, and inventory economics.
• Monitor key metrics through dashboards and operational reporting.
• Identify and execute cost reduction and margin improvement initiatives.

KPIs:

• Gross margin % (target improvement YoY)
• EBITDA margin growth YoY
• Cash conversion cycle improvement
• Operational expense ratio (OpEx as % of revenue)

6. Team Leadership & Culture

Responsibilities:

• Build and lead a high-performing operations team spanning supply chain, QA, and logistics.
• Hire, coach, and develop talent; establish clear accountability and growth paths.
• Reinforce Dumpling Daughter’s culture of quality, authenticity, and teamwork.
• Champion diversity, inclusion, and a positive, collaborative environment.

KPIs:

• Team retention ≥ 90%
• Employee engagement ≥ 85%
• Leadership succession & internal promotion rate ≥ 20%

7. Systems, Compliance & Continuous Improvement

Responsibilities:

• Implement systems (ERP/MRP, inventory, QA) to scale operations and improve visibility.
• Ensure full compliance with all regulatory, labeling, and food safety requirements.
• Drive automation, process simplification, and waste reduction.
• Lead sustainability and responsible sourcing initiatives.

KPIs:

• Audit/compliance success rate 100%
• Reduction in manual processes ≥ 20% YoY
• Waste reduction % of output
• ERP utilization rate ≥ 90%

Qualifications

• 10+ years of experience in food manufacturing, CPG, or FMCG operations, ideally including frozen or refrigerated foods.
• Proven success scaling supply chain and production in a high-growth food brand.
• Experience managing co-packers, 3PLs, and cold chain logistics.
• Deep understanding of food safety, quality, and compliance (FDA/USDA).
• Strong financial and analytical skills; P&L ownership preferred.
• Entrepreneurial mindset, hands-on leadership style, and collaborative approach.
• Bachelor’s degree required; MBA or equivalent experience preferred.

Why Join Dumpling Daughter

• Join a beloved, mission-driven food brand entering its next phase of national growth.
• Opportunity to build systems, teams, and scale from the ground up.
• Competitive compensation, including equity participation.
• Be part of a company that blends family values, cultural authenticity, and commercial ambition.

How to Apply: Send your resume and a cover letter to careers@dumplingdaughter.com

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